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Question: I am getting pop up
and ads, am I getting hit by spyware?
Answer: I would say most definitely. Most PC's we work on,
if they have been on the internet, they has been infected with
Spyware and or Adware. Some only a few, others with hundreds or even
thousands. Even PC's using virus protection and firewalls have been infected
with Spyware and Adware.
Question: What can I do to get rid of Spyware
and those pop up ads?
Answer: You need to install anti spyware, a
spyware/adware removal tool. Run it and will find spyware and adware
on your system. It will allow you to remove the spyware/adware and then it will
help protect your
system from then on. Microsoft has a Defender Beta 2 that is free to
download from their web site.
Question: When I purchased a new
PC what was the EULA and the numbers I put in?
Answer: As a Microsoft OEM, when we install the Windows
and you start it for the fist time, you will see the Microsoft END USER
LICENSE AGREEMENT (EULA). Which is the agreement/licensing for using the software. The
numbers you put in are the registration numbers for that particular software. You should
have a sticker attached to the PC that has the same number for the
software. In addition you have 30 days to activate the Windows XP with
Microsoft.
Question: Do I need to bring in my
monitor, keyboard and mouse to have work done on my system?
Answer: If the work needed is not affected by one
of the other components then you only need to take the CPU (the box with
the CD, and hard drive) to the shop. If in doubt call MCS they will
they will advise you of the components you need to take in.
Question: I am elderly and cant disconnect
or carry the computer, can a technician come to me?
Answer: Yes, MCS makes service calls and will
set up an appointment for a technician to come to you. They will call to set up a
date and time so you wont have to wait.
Question: I have Window 98 Operating system and
want to go to Windows XP. Can I transfer my programs and data?
Answer: If you get a new system that
already has Windows XP loaded, you can only transfer your data files. You
will have to reload the applications. If you let MCS know you want
to up grade to XP, we can transfer your 98 over then upgrade to XP. Your
application and data then will be there.
Question: I had a virus protection program on my system, how did I get a
virus with it in operation?
Answer: Although you had a virus
protection program running, we checked your system and you had not updated
the virus definition files in over 4 months. The virus you receive was newer
than your virus checker running.
Question: My memory is running out so can I add
to it so I can have more space to put additional applications and programs?
Answer: Sorry but you are confusing memory and storage space. You can
have more of both. Memory is the RAM and Storage space is the capacity of
your hard drive. Either one can be increase depending on your need.
Normally, if you need more storage
space, a second hard drive can be added also memory can be increase
by adding chips or replacing the one you have. I.E. 128 megs of ram increase
to 512 or even doubled. RAM is where the programs load and run. RAM is
Random Access Memory, which goes away
when you shut off your machine, and starts back fresh and clean when you boot
back up.
Question: Can I just upgrade my system rather than have to buy a new one?
What do I need to know about upgrading?
Answer: The key to upgrading and saving several
hundred dollars is: Your
current PC's hard drive, CD ROM, Floppy Drive and Operating System need to
be of sufficient speed and capacity to be reused in the new system. If
the hard dive has enough empty space to last you for a while and you are
happy with your current OS then your old system is a good candidate for
upgrade. If not new systems start at $495.00
Question: What do I need to know to upgrade my
current system to Windows XP?
Answer: Windows XP recommends that your system have at least 1.2
Gig's of
space for the XP operating system. It should have as a minimum 128 megs of
RAM. And the CPU be at least a Pentium 333 MHz. If it meets the above
criteria then it will run XP, not really fast but it will run. The more
memory, the better the performance.
Question: I had to activate my Windows XP, what
is activation.
Answer: Activation has only one function. It takes the registration numbers
you key in and checks them in a data base with all the other PC in the World to
be sure the Windows software is legitimate and has only been installed
on one PC ONLY. That is Microsoft's way to attempt to protect the copyright and
licensing.
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